Introduction Uniforms influence how customers view a company and how employees feel while performing their duties. A well-planned uniform programme creates consistency, supports brand recognition and provides employees with clothing suited to their working environment. However, comparing uniform apparel companies can be challenging. Suppliers may appear to offer similar garments, but their design capabilities, material quality, sizing procedures, production standards and after-sales support can vary considerably. Businesses should therefore evaluate the complete service instead of choosing a supplier based only on the initial